How to buy tyres online

FIND HOW COMFORTABLE IS TO ORDER TYRES ONLINE

Steps in making an order

Step 1: Searching tyres

  • Field "Tyre size" - here you can search for tyres by entering their dimentions in the boxes (what are your tyre's dimentions you can check on the current tyres on your vehicle, in the passport of the car or reading the instruction after clicking the button "What is the correct tyre's size for my vehicle?")
  • Field "Vehicle model" - if you don't know at all your tyre's size, you can check it by the car's make (you also need to know the model, the engine capacity and year of produce)

 

 

 

Step 2: Choosing tyres

After clicking the button "Search tyres" you'll be redirect to next window, which is organized as follows:

  • filters field - on the left on the screen for your convenience there are many filters, which you could use to find precisely the tyres you need bound up with tyre's class, brand, indexes, EU label etc.(green circle)
  • tyres list - using filters in the tyres list will left goods, which replied to your specific will. You can see detailed view to exact tyre and you make your decision to put the selected tyre in the shoppin cart(red circle)

 

 

 

Step 3: Shopping cart

Once you're in the shopping cart it starts the actually creating of the order.

  • Quantities - you can choose how much tyres do you wish to order (later you can always return to this window if you changed your mind in some reason)
  • Shipping tips - information about possible terms for delivery of the goods
  • Buy or Continue shopping - if there is a need to add another tyres to the shopping cart use the button Continue shopping - it will redirect you to the main page. If you're ready with your choice, you can continue with the the next step pushing Buy
  • Remove from cart - if you want to change your mind, choosing another tyre, you can remove the added already simply pushing the button

 

 

 

Step 4: Delivery and billing address

In this next window you have to fill your personal information connected to the invoice and delivery of the goods.

  • Account - if you have already created account on our website
  • Billing address - regardless of your choice about the invoice (personal or to company) you have to fill all fields which have red star (*)
  • Delivery address - if the delivery address is the same as billing address you just need to put the tick about it. In case the delivery address is different than your personal data, you have to fill it in

 

 

 

 

 

Step 5: Payment

  • Pay with PayPal 
  • Pay with Credit Card (via PayPal)

 

 

 

 

 

 

 

 

 

Step 6: Confirmation

All information about your order is represented here. If you don't want to make any changes anymore, just put the tick for Terms and Conditions and finalize your order. You'll receive system message for confirmed order.

 

 

 

 

 

 

 

Shopping cart, Payment and Delivery

Please choose your preferred method of payment:

You can pay via PayPal, by credit card or debit card. We accept Visa, Eurocard/Mastercard, American Express, Diners, Solo and Switch. Enter your card number.

Return Policy

 Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (ISARNEMA GmbH , Fürstenrieder Str. 279a, 81377 Munich, Germany, info@alltyres365.co.uk, Phone number: + 44 144 484 8754 of your decision to cancel this contract by a clear statement (e.g. a letter sent by post and e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model Cancellation Form

Model Cancellation Form

- To ISARNEMA GmbH, Fürstenrieder Str. 279a, 81377 Muenchen, info@alltyres365.co.uk,

- I / we [*] hereby give notice that I / we [*] cancel my / our [*] contract of sale of the following goods [*] / for the supply of the following service [*],

- Ordered on [*] / received on [*]

- Name of consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only if this form is notified on paper)

- Date

[*] Delete as appropriate

 

Claims

In case of any claims please contact our customer support!

Terms & Conditions

Terms and Conditions

 

1.1. INFORMATION ABOUT US

This site is operated by and the goods you purchase will be supplied by ISARNEMA GmbH ("we"). We are registered in the Munich Local Court in Germany under company number HRB 229466 and with our registered office at Fürstenrieder Str. 279a, 81377 Munich Germany, which is our main trading address is.

 

You can contact us by email at info@alltyres365.co.uk , by telephone on + 44 113 868 0085 or write to us at our registered address given above.

 

1.2.YOUR PERSONAL INFORMATION

We will use your personal information in accordance with our Privacy Policy.

 

1.3.     ORDERING

You may place an order to purchase goods advertised for sale on this site by following the onscreen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the "Order with obligation to pay" button on the checkout page. If you submit an order for goods via this site by clicking the 'Order with obligation to pay' button, your order is an offer to us to buy the goods you have ordered on this site.

 

We will acknowledge receipt of your order by sending you an automatically generated e-mail accepting your order. With this e-mail the contract will be concluded.

 

The contract will relate only to those specific goods which are referred to in our e-mail confirming our acceptance of your order. You should read and check the details in this e-mail to ensure that they are correct.

 

If the details in the email confirming your order are not correct, or if you are not satisfied with the details in the email, please contact us at info@alltyres365.co.uk.

 

Where we accept your order, we have a legal duty to supply goods that are in conformity with these Terms and Conditions.

 

1.4. OFFER

alltyres365.co.uk sells only new tyres, no older than 36 months from the date of manufacture, unless the Client has been informed otherwise. (discounts of warehouse stocks, sales etc.). All goods sold in the Shop are NEW, free of physical or legal disadvantage, valid and possess a complete manufacturer’s guarantee for a period of 36 months.In accordance with the practices of most manufacturers, new tyres are considered to be unused and no older than 60 months from the date of manufacture. In compliance with the constantly growing requirements of our clients, the Shop has reduced this period to 36 months and continues to work to reduce this period.

 

1.5. PRICES OF GOODS

The subject which manages alltyres.co.uk internet shop is VAT registered. All prices published on the pages of alltyres.co.uk are shown in Pounds Sterling (GBP) and include VAT of 19% in accordance with German legislations (gross price).Purchases ex-VAT: All clients who possess a valid EU VAT number can purchase goods without VAT (19%) in accordance with tax legislation. When completing the invoice data, the system automatically checks the validity of the EU VAT number on the site of the European Commission http://ec.europa.eu/taxation_customs/vies/?locale=en. If the number is valid the price of the product is automatically reduced by 19% VAT.The indicated price of the goods is valid at the moment of submission of the application to purchase by the Client.The Client pays only for the goods purchased. Delivery within the territory of the United Kingdom is completely free of charge, with the exception of the purchase of 1 single tyre, for which a processing fee of 10 pounds is payable.

 

1.6.     PRICE AND DELIVERY COSTS

Information displayed on this site relating to pricing is subject to change by us without notice, but those on the site at the time of any order placed will be the prices applicable to that order.

Occasionally, an error may occur and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price or at all. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid. However, where the correct price of the goods is less than our stated price, we may (at our discretion) continue with your order and charge the lower amount on dispatch.

They will be notified to you separately before you submit your order and will be confirmed to you by e-mail.

 

1.7.     AVAILABILITY AND DELIVERY

Information displayed on this site relating to availability is subject to change by us without notice. We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times.

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on this site. We cannot deliver to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, or the Republic of Ireland. All goods must be signed for by an adult aged 18 years or over on delivery.

Delivery will be made according to the information on the product pages after your order is accepted.

We will use reasonable endeavours to deliver the goods on any specified date we agree, or if no date is specified, within 14 days after the day on which we accept your order. In the case of unforeseen circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions or mechanical breakdowns, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods within these timescales and we will not be liable for any delay or failure to deliver the goods if the delay or failure is wholly or partly caused by such circumstances. In the event that a delivery does not take place, we and you will agree an alternative delivery date.

We are also not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.

 

1.8.     PAYMENT

The payment is due immediately after completing the contract. The provider points out to the customer that the seller will pay the purchase price when selecting the payment method "PayPal" to the Paypal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter : Paypal).
By choosing the payment method, the customer agrees to the assignment.
For the payment method "Paypal" the PayPal terms and conditions apply (https://www.paypal.com/en/webapps/mpp/ua/useragreement-full).
Apart from that, payments are handled by the service provider ISARNEM GmbH EOOD, Sveti Kniaz Boris 97, BG-6000 Stara Zagora.

 

1.9.     RIGHT TO CANCEL

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (alltyres365.co.uk, ISARNEMA GmbH, Fürstenrieder Str. 279a, 81377 Munich - Germany, info@alltyres365.co.uk, Phone number: + 44 113 868 0085) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

 

1.10.  TITLE AND RISK

You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you or a person nominated by you they will be held at your own risk and you will be responsible for them.

 

1.11.  LIABILITY

To the extent not prohibited by law, we accept no liability for any:

- loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract);

- loss which arises when we are not at fault or in breach of these Terms and Conditions; and

- business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption). Nothing in these terms will affect any liability we may have: (a) for fraudulent misrepresentation; (b) for death or personal injury arising from our negligence: (c) under Part I of the Consumer Protection Act 1987; (d) for breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by us; or (e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.

 

1.12.  EVENTS BEYOND OUR CONTROL

We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports).

 

1.13.  GENERAL

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of any other part of these Terms and Conditions and the remainder of the provision in question will not be affected.

 

No person other than you and us shall have any rights to enforce our agreement, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

 

If we fail to insist that you perform any of your obligations under our agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

 

You may not assign or transfer your rights or obligations under our agreement, unless we agree in writing.

 

We may update, vary and amend these Terms and Conditions from time to time without prior notice. Each time you order or otherwise purchase any goods from us, the Terms and Conditions in force at that time will apply (as set out on this site). Please check this site to ensure that you understand which Terms and Conditions apply.

 

EFFECTS OF CANCELLATION

If you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery which £10 per tyre. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

2.1. REFUNDS POLICY

Following cancellation, we will refund you the price paid for the cancelled order (or part of the order cancelled), less any collection or return charges. We will pay the refund within 14 days after the day:

 

- You notified us to cancel your order, where you have not received the goods (and the goods have not been dispatched to you) or where we have agreed to collect the goods; or,

- We receive the goods you returned to us, where you are in receipt of the goods; or

- You provide us with a proof of return for the goods, where you have returned the goods but we have not yet received them.

 

We will refund you using the same means of payment as you used to pay for your order. We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable use means handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods, in particular if it goes beyond the sort of handling that might reasonably be allowed in a shop. We may withhold any refund until we have received the goods or you have supplied proof of return for the goods. Without limiting your cancellation rights in Clause 7, if you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us. Once we have confirmed the product defect or other problem, we will:

 

- Provide a full refund for any product that is not what you ordered;

- Provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale; or

- At your option, repair or replace the goods at our cost (including the cost of postage), unless this would not be possible or would be disproportionately costly in the circumstances, in which case we will refund to you the amount paid for the goods in question.

We will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for defective goods.

 

2.2. CANCELLATION BY US

We reserve the right to cancel the contract between us if, for example:

 

- We have insufficient stock to deliver the goods you have ordered;

 

- We do not deliver to your area; or

 

- One or more of the goods you ordered was listed at an incorrect price.

 

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible.

 

Privacy policy

Privacy Policy

Privacy policy

I. General

1. Information regarding the collection of personal data

In the following we inform about the collection of personal data when using our website. Personal data are all data that refer to you personally e.g. name, address, email addresses, user behavior.

The party responsible pursuant to Article 4 para. 7 of the EU General Data Protection Regulation (GDPR) is ISARNEMA GmbH; Fürstenrieder Str. 279a, 81377 Munich, Germany, Telephone: +44 144 484 8754, Email: info@alltyres.co.uk, Website: alltyres365.co.uk (see our imprint details). Our Data protection officer can be reached at info@alltyres365.co.uk or at our postal address with the addition "FAO Data protection officer".

The use of our website functions is fundamentally possible without the processing of personal data. Please refer to the corresponding remarks below concerning the (personal) data transmitted technically to us by you. If we use contracted service providers for the individual functions of our offer or if we wish to use your data for advertising purposes, we shall inform you in detail below regarding the respective procedures. Finally, we also name the criteria of storage duration established.

2. Purposes and legal basis of the processing

Unless otherwise stated or specified, the purpose of our data processing activities is the pursuit of our own business purposes.

We use different legal bases for the data processing.

  •         If you give us consent for certain processing operations of personal data, the legal basis is Article 6 I lit. a of the GDPR hereinafter also referred to as "consent").
  •         If the processing of personal data is necessary for the initiation or performance of a contract whose (potential) contracting party is the data subject, e.g. if you inquire about products and/or order goods with us and the data processing is necessary for the delivery of the goods, Article 6 I lit. b of the GDPR is the legal basis (hereinafter also referred to as "contract performance").
  •         If the processing of personal data is required to fulfil a legal obligation, e.g. for the fulfilment of tax filing obligations, Article 6 I lit. c of the GDPR is the legal basis.
  •         If the processing of personal data is necessary for the protection of vital interests of the data subject or of another natural person, e.g. if a visitor to one of our warehouses were injured and his/her data had to be forwarded to a doctor and/or hospital, Article 6 I lit. d of the GDPR is the legal basis.
  •         The processing of personal data may, according to Article 6 I lit. f of the GDPR, be permitted under data protection law if it is necessary for the protection of a legitimate interest of our company or a third party, insofar as the interests, fundamental rights and fundamental freedoms of the person concerned do not predominate (hereinafter also referred to as "balance of interests"). We consider the performance of our business in the interest of safeguarding the jobs of our employees and of the well being of shareholders as our fundamental legitimate interest. This is also covered by the legitimate interests of companies expressly described by the European legislator. Therefore, a legitimate interest can be assumed if the data subject and the company are in a customer relationship (Recital 47 sentence 2 of the GDPR) or personal data are processed for direct marketing purposes.

3. Your rights

You have the following rights regarding us with respect to the personal data concerning you:

  •         Right to information
  •         Right to rectification or deletion
  •         Right to restriction of processing
  •         Right to object to the processing
  •         Right to data portability

You also have the right to complain to us about the processing of your personal data by means of a data protection supervisory authority. Your rights are regulated in Chapter 3 of the GDPR.

4. Opposition to or revocation of the processing of your data

If you have given your consent to the processing of your data, you can revoke it at any time. Such a revocation will affect the legitimacy of the processing of your personal data after you have notified us.

Insofar as we base the processing of your personal data on the balance of interests, you may object to the processing. This is the case if, in particular, the processing is not required to fulfil a contract with you, which is described by us in each case in the following description of functions. In the event of such a revocation, we shall ask you to explain the reasons why we should not process your personal data as we have done. In the case of a justified objection, we will examine the situation and will either discontinue or adapt the data processing or inform you of our compelling legitimate reasons with which we continue the processing.

Of course, you are entitled to object to the processing of your personal data for advertising and data analysis purposes at any time. Concerning your objection to advertising, you can contact us using the details shown in section 1.

5. Recipients and categories of recipients of your personal data

Information about our customers is important to us and helps us optimise the services we offer. We only pass on the information we receive to third parties in the extent described below:

  •         Associated companies: ISARNEMA GmbH forwards personal data (and user data) to associated companies and their subsidiaries for the purposes of order processing. These companies are either subject to this privacy policy, or follow guidelines which provide at least as much protection as this privacy policy.
  •         Service providers: We engage other companies and individuals to fulfil certain tasks for us. Examples include: Parcel delivery, sending letters or emails, processing payments (credit card, direct debits, invoices), maintenance of our customer lists, analysis of our databases, advertising activity and customer service. These service providers have access to the personal information they need to fulfil their tasks. However, they may not use this for other purposes. Furthermore, they are obligated to handle the information in accordance with this privacy policy and the current data protection legislation.
  •         Service providers outside the EU/EEA: We can not rule out that our subcontractors use other service providers in third countries. Pursuant to Article 28 para. 4 of the GDPR we obligate all service providers to adhere to adequate and appropriate guarantees in accordance with Article 44 ff. of the GDPR (transfer to third countries).
  •         “Predict" Service"
    We always strive to improve our service to the customer and to make the purchase up to the acceptance of the goods customer friendly, time saving and self-determined. We now offer you the so-called "Predict" service in the national shipping of goods purchased from us. You will first be informed by our service provider via SMS and/or email that your parcel is on its way and the delivery is expected to take place the following day. If this day is suitable for you, you do not have to do anything else. If the day is not suitable, you have various change options which make receiving the goods more flexible, pleasant and safe for you. For more information, please visit www.dpd.com
  •         Account and personal data about customers if we are legally obligated to do so, or if this is required to implement our general terms and conditions of business or other agreements, or to protect our rights as well as the rights of our customers and third parties. This includes the exchange of data with companies who specialise in the prevention and minimisation of the effects of misuse of credit cards and fraud. We explicitly state that in this regard, the data is not passed on for commercial use which contradicts the terms of this privacy policy.
  •         Voluntary data forwarding: After successfully placing an order, you have the option of taking part in a marketing survey voluntarily, so we can continue to improve our services for you. Example: Newsletter despatch for partner companies. The legal basis is Article 6 para.1 lit. a of the GDPR ("Consent").

6. Criteria for the storage of personal data

We process personal data in accordance with the legal basis stated in this declaration and store personal data. If the data is routinely no longer required to initiate a contract or fulfilment of the contract, it shall be deleted in accordance with the respective statutory retention period.

8. Changes to the privacy policy

For legal and/or company organisational reasons, changes or adjustments to our privacy policy may be required in the future, even at short notice. Please note the current version of our privacy policy.

II. Data processing for individual types of use

1. Collection of personal data when visiting our website

In the case of merely informative use of the website, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following information that is technically necessary for us to display our website and to ensure stability and security:

  •         IP address
  •         Date and time of the request
  •         Time zone difference to Greenwich Mean Time (GMT)
  •         Content of the request (specific page)
  •         Access status/HTTP status code
  •         The amount of data transmitted
  •         Website from which the request comes
  •         Browser
  •         Operating system and its interface
  •         Language and version of the browser software.

In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive by the browser you are using and by means of which the location which sets the cookie (here through us) receives certain information. Cookies can not run programs or transmit viruses to your computer. They serve to make the Internet offer more user friendly and effective. The legal basis of the data processing is Article 6 para.1 S.1 lit. f of the GDPR ("Balance of interests").

2. Contact

When you contact us by email or by means of a contact form, the information you provide (your email address, your name and telephone number if applicable) shall be stored by us to answer your questions. We delete the data that arises in this context after the storage is no longer required, or limit the processing if there are statutory retention requirements.

Should you be a customer with us and have for example questions or complaints about your order, the legal basis of the data processing is Article 6 para.1 S.1 lit. b of the GDPR ("Contract performance"). If you are not a customer of ours, the legal basis is Article 6 para.1 S.1 lit. f of the GDPR ("Balance of interests").

3. More features and offers of our website

In addition to the purely informative use of our website, we offer various services that can be used if you are interested. To do so, you will generally need to provide other personal information that we use to provide the service and for which the aforementioned data processing principles apply.

In part, we use external service providers to process your data. These were carefully selected and commissioned by us and are bound by our instructions.

Furthermore, we can pass on your personal data to third parties, if the participation in offers, competitions, contracts or similar services are offered by us together with partners. You will received further information on entering your personal data or in the description of the offer.

Insofar as our service providers or partners have their registered offices in a country outside the European Economic Area (EEA), we shall inform you of the consequences of this circumstance in the description of the offer.

4. Use of cookies

This website uses the following types of cookies, the scope and operation of which are explained below:

Transient cookies (see b)

Persistent cookies (see b)

Transient cookies are automatically deleted when you close the browser. These include in particular the session cookies. These store a so-called session ID, with which various requests from your browser can be assigned to the common session. This will allow your computer to be recognised when you return to our website. The session cookies are deleted when you log out or close the browser.

Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie. You can delete the cookies in the security settings of your browser at any time.

You can configure your browser setting according to your wishes and for example decline the acceptance of third party cookies or all cookies. We inform you that you may not be able to use all features of this site.

We also use cookies to identify you on follow up visits if you have an account with us or to evaluate the effectiveness of marketing activities, e.g. if you are directed to us via a website from a special partner or via a special advertisement. These cookies are stored for up to 30 days.

The Flash cookies used are not detected by your browser but rather by your Flash plug-in. Furthermore, we use HTML5 storage objects which are stored on your end device. These objects store the required data regardless of your browser and do not have an automatic expiration date. If you do not wish any processing of the Flash cookies, you must install a corresponding add-on, e.g. „Better Privacy“ for Mozilla Firefox (https://addons.mozilla.org/de/firefox/addon/betterprivacy/) or the Adobe-Flash-Killer-Cookie for Google Chrome. You can prevent the use of HTML5 storage objects by using private mode in your browser. In addition, we recommend that you regularly delete your cookies and the browser history manually.

5. Use of our webshop

If you wish to order in our webshop, for the conclusion of the contract it is necessary for you to provide your personal data (first and last name, address, email address, date of birth, telephone number), which we need for the processing of your order. Obligatory information which is necessary for the processing of the contracts is marked separately, further details are voluntary. We process the data provided by you to handle your order. For this purpose we can pass on your payment data to our own bank. The legal basis for this is Article 6 para.1 S.1 lit. b of the GDPR ("Contract performance").

You may voluntarily create a customer account that will allow us to store your subsequent data for further purchases, your past and current order information and your interaction with ISARNEMA GmbH:

Your above mentioned customer data

Overview of your completed and current orders at ISARNEMA GmbH with details of order number, brand, article name, profile, dimension, number, order date, delivery date, delivery status, details, etc.

Your last login data with date, day and time are displayed.

Costs of your order, billing address, delivery address, order history, information regarding scheduling and status, etc.

When you create an account under "My Account", the data you provide will be revocably stored. All other data, including your user account, can always be deleted in the customer area. The legal basis for the use is Article 6 para.1 S.1 lit. f of the GDPR ("Balance of interests").

We may also process the information you provide to inform you of other interesting products from our range or to send you emails with technical information. Due to trade and tax regulations, we are obligated to save your address, payment and order data for a period of ten years. However, we impose restrictions on processing, i.e. Your data shall only be used to comply with legal obligations.

The ordering process is encrypted to prevent unauthorised access to your personal data by third parties, especially financial data, .

6. Use of social media

We currently use the following social media plug-ins: Facebook, Google+, Twitter, Instagram, YouTube. We use the so-called two click solution. That means, when you visit our site, no personal data is initially passed on to the providers of the plug-ins. The provider of the plug-in is recognised by the respective logo. We give you the opportunity to communicate directly with the provider of the plug-in via the button. Only if you click on the marked field and thereby activate it, will the plug-in provider receive the information that you have accessed the corresponding website of our online service. In addition, the data specified in this policy shall be transmitted. In the case of Facebook, according to the respective providers in Germany, the IP address is anonymised immediately after collection. By activating the plug-in, personal data is transmitted by you to the respective plug-in provider and stored there (with US providers in the USA). As the plug-in provider carries out the data collection in particular by means of cookies, we recommend that you delete all cookies before clicking on the greyed-out box by means of the security settings of your browser.

We have no influence on the collected data and data processing operations, nor are we aware of the full extent of data collection, the purpose of the processing, or the retention periods. We also have no information regarding the deletion of the data collected by the plug-in provider.

The plug-in provider stores the data collected about you as user profiles and uses them for purposes of advertising, market research and/or needs based design of the website. Such an evaluation is performed in particular (also for non-logged in users) for the display of needs based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the formation of these user profiles, whereby you must contact the respective plug-in provider to exercise it. By means of the plug-ins we offer you the opportunity to interact with the social networks and other users, so that we can improve our offer and make it more interesting for you as a user. The legal basis for the use of the plug-ins is Article 6 para.1 S.1 lit. f of the GDPR ("Balance of interests").

The data transfer takes place regardless of whether you have an account with the plug-in provider and are logged in there. If you are logged into the plug-in provider, your data collected by us shall be assigned directly to your existing account with the plug-in provider. If you press the activated button and for example, if you link the page, the plug-in provider also stores this information in your user account and shares it publicly with your contacts. We recommend logging out regularly after using a social network, but especially before activating the button, as this will prevent you from being mapped to your profile with the plug-in provider.

For more information on the purpose and extent of data collection and its processing by the plug-in provider, please refer to the privacy statements of these providers shown below. There you will also find further information about your rights and the configuration options for the protection of your privacy.

Addresses of the respective plug-in providers and URL with their privacy notices:

Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA; http://www.facebook.com/policy.php; further information about the data collection:
http://www.facebook.com/help/186325668085084http://www.facebook.com/about/privacy/your-info-on-other#applications as http://www.facebook.com/about/privacy/your-info#everyoneinfo. Facebook has submitted itself to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

Google Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, USA; https://www.google.com/policies/privacy/partners/?hl=de. Google has submitted itself to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

Twitter, Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA; https://twitter.com/privacy. Twitter has submitted itself to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

Instagram LLC, 1601 Willow Rd, Menlo Park CA 94025, USA, a subsidiary of Facebook Inc.. Privacy information: https://help.instagram.com/155833707900388 YouTube LLC, 901 Cherry Ave, San Bruno, CA 94066, USA, a subsidiary of Google LLC. Information on privacy and compliance with the EU-US Privacy Shield: https://policies.google.com/privacy?hl=de&gl=de

III. Web analysis/user based online advertising

1. Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (Google). Google Analytics uses what are known as ‘cookies’ which are text files that are stored on your computer that facilitate the analysis of how you use our website. The information generated by the cookie on how you use our website is usually transferred to a Google server in the USA and stored there. If IP anonymisation is enabled on this website, your IP address will be truncated by Google if it is located within the member states of the European Union or other parties to the agreement on the European Economic Area. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website usage and internet usage to the website operator.

The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

You can prevent cookies being stored on your computer by selecting the appropriate settings in your browser. If you do so, however, you may not be able to use all the features of this website to their full extent. In addition, you can prevent Google from collecting the data on your use of the website (including your IP address) generated by the cookie, and also prevent the processing of this data by Google by downloading and installing the browser plugin available via the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

This website uses Google Analytics with the extension "_anonymizeIp ()". As a result, IP addresses are processed shortened, which therefore excludes any personal reference. Insofar as the data collected regarding you is assigned a personal reference, it shall be immediately excluded and the personal data shall be deleted immediately.

We use Google Analytics to analyse and regularly improve the use of our website. With the statistics we can improve our offer and make it more interesting for you as a user. For the exceptional cases in which personal information is transferred to the US, Google has submitted itself to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US Framework. Legal basis for the use of Google Analytics is Article 6 para.1 S.1 lit. f of the GDPR.

Third party information: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436?1001. User conditions: http://www.google.com/analytics/terms/de.html, Overview of privacy: http://www.google.com/intl/de/analytics/learn/privacy.html, as well as the privacy policy: http://www.google.de/intl/de/policies/privacy.

This site also uses Google Analytics for cross device analysis of visitor traffic which is conducted through a user ID. You can disable the cross device analysis under "My data", "Personal data" in your customer account

This site also uses Google Analytics for cross device analysis of visitor traffic which is conducted through a user ID. You can disable the cross device analysis of your usage under “My data”, “Personal data” in your customer account.

3. Optimizely

We use the “Optimizely” web analytics service, Optimizely, Inc., 631 Howard St., Suite 100, San Francisco, CA, 94105, USA, to enhance and develop our web sites. For this we test individual pages - for example, to find the optimum placement of content and collect statistical data. No personal information is gathered for this. The information about your usage behaviour of this website is transmitted anonymously to Optimizely in the USA and stored there on their servers. The legal basis for the use of the plug-ins is Article 6 para.1 S.1 lit. f of the GDPR ("Balance of interests").

For information regarding the privacy policy at Optimizely, see: https://www.optimizely.com/privacy/. Optimizely has submitted itself to the EU-US Privacy Shield: https://www.privacyshield.gov/list. You can disable Optimizely according to the instructions at the following link: https://www.optimizely.com/opt_out.

4. DoubleClick by Google

This website continues to use the online marketing tool DoubleClick by Google. DoubleClick uses cookies to configure adverts that are relevant to users, to improve campaign performance reports, or to prevent a user from seeing the same adverts multiple times. Google uses a cookie ID to determine which adverts are running in which browser and can prevent them from being displayed multiple times. Furthermore, DoubleClick uses cookie IDs to track conversions related to advert requests. This is the case if a user sees a DoubleClick advert and later goes to the website of the advertiser with the same browser and buys something there. According to Google, DoubleClick cookies do not contain personally identifiable information.

Due to the marketing tools used, your browser automatically establishes a direct connection to the Google server. We have no control over the extent and the further use of the data, which are collected by the implementation of this tool by Google and inform you therefore according to our knowledge level: By the inclusion of DoubleClick, Google receives the information that you have accessed the relevant part of our website or have clicked on an advert from us. If you are registered in a service which is provided by Google, Google may associate the visit with your account. Even if you are not registered with Google or have not logged in, there is a possibility that the provider will find and store your IP address.

You can prevent participation in this tracking process in several ways: a) by setting your browser software accordingly, in particular, the suppression of third party cookies will prevent you from receiving any third party advertisements; b) by disabling the cookies for conversion tracking by setting your browser to block cookies from the domain "www.googleadservices.com", https://www.google.com/settings/ads, whereby this setting is deleted when you delete your cookies; c) by disabling the interest based adverts of the providers that are part of the "About Ads" self-regulation campaign via the link http://www.aboutads.info/choices, whereby this setting is deleted when you delete your cookies; d) by permanent disabling in your browser Firefox, Internet Explorer or Google Chrome under the link http://www.google.com/settings/ads/plugin. We inform you that in this case you may not be able to use all the features of this offer to their full extent.

The legal basis for processing the data is Article 6 para.1 S.1 lit f of the GDPR. Further information about DoubleClick by Google at https://www.google.de/doubleclick and http://support.google.com/adsense/answer/2839090, as well as to the data protection at Google in general: https://www.google. de/intl/de/policies/privacy. Alternatively, you can visit the Network Advertising Initiative (NAI) web site at http://www.networkadvertising.org. Google has submitted itself to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

Remarketing

We also use Google Remarketing. This is a process with which we would like to contact you again. By means of this application, after visiting our website you may see our adverts overlaid as you continue to use the Internet. This is done by means of cookies stored in your browser, through which your usage behaviour is recorded and evaluated by Google when visiting various websites. This is how Google determines your previous visit to our website. A merger of the data collected during the context of remarketing with your personal data, which may be stored by Google, does not occur according to the statements of Google. In particular, according to Google, in remarketing pseudonymisation is implemented.

The legal basis for the processing of your data is Article 6 para.1 S.1 lit. f of the GDPR. You can find more information about privacy at Google here: http://www.google.com/intl/de/policies/privacy und https://services.google.com/sitestats/de.html. Alternatively, you can visit the Network Advertising Initiative (NAI) website at http://www.networkadvertising.org. Google has submitted itself to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

6. Bing Ads (Conversion Tracking)

We use Microsoft conversion technology (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). Microsoft places a cookie on your computer if you have reached our website via a Microsoft Bing advert. Both Microsoft and we can see if site visitors came to our site through adverts on Bing and reached a previously determined landing page (conversion page). We only see the number of users who clicked on a Bing advert and were then redirected to the conversion page. No personal information regarding the identity of the website visitor is shared. You can refuse the required setting of a cookie, for example via a browser setting that generally disables the automatic setting of cookies. The legal basis of the processing of your data is Article 6 para.1 S.1 lit. f of the GDPR ("Balance of interests"). For more information about privacy and cookies at Microsoft Bing, visit the Microsoft Web site:http://privacy.microsoft.com/DE-DE/fullnotice.mspx.

Remarketing

We also use Bing Remarketing. This is a process with which we would like to contact you again. By means of this application, after visiting our website you may see our adverts overlaid as you continue to use the Internet. This is done by means of cookies stored in your browser, through which your usage behaviour is recorded and evaluated by Microsoft when visiting various websites. This is how Microsoft determines your previous visit to our website. A merger of the data collected during the context of remarketing with your personal data, which may be stored by Microsoft, does not occur according to the statements of Microsoft. In particular, according to Microsoft, in remarketing pseudonymisation is implemented.

Revision: 25th May 2018